Troubleshooting

CTO Series – Burner Will Not Light

There are a few different reasons that can cause the gas burner to not light. Following these steps may diagnose the problem. During normal operation with the burner operating correctly, there are a few sounds that can help diagnose certain problems. Normally, when the thermostat is turned up, the burner blower will begin blowing air… Read more »

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Rotisserie Will Not Turn

Rotisserie Will Not Turn ​If the rotisserie stops turning, the 6-amp rotisserie breaker may need to be reset. This breaker is located in the side compartment, right behind the switches and gauges, on the end loader models. On the side loader models it is inside the compartment behind the switches and gauges, near the drive… Read more »

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EL Series – Rotisserie Will Not Turn

The rotisserie circuit has a 6 amp circuit breaker to protect the components in the event that the shelves accidentally dump or something causes the racks to jam. The 6 amp breaker is designed to stop the rotisserie preventing damage to the components. If the rotisserie stops turning, check the shelves and rack hangers to… Read more »

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SS Series – Rotisserie Will Not Turn

The rotisserie circuit has a 6 amp circuit breaker to protect the components in the event that the shelves accidentally dump or something causes the racks to jam. The 6 amp breaker is designed to stop the rotisserie preventing damage to the components. If the rotisserie stops turning, check the shelves and rack hangers to… Read more »

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SSJ Series – Rotisserie Will Not Turn

The rotisserie circuit has a 6 amp circuit breaker to protect the components in the event that the shelves accidentally dump or something causes the racks to jam. The 6 amp breaker is designed to stop the rotisserie preventing damage to the components. If the rotisserie stops turning, check the shelves and rack hangers to… Read more »

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CTO Series – Thermostat

The thermostat is the control device that controls the temperature and sends the power to the burner. If the contacts inside the thermostat fail to connect, the burner will not get power to it. The thermostat itself is located inside the control box. With the cover off of the control box, the thermostat wiring can… Read more »

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CTO Series – Hi Limit Location

If the thermostat tests out good and the burner still does not light, the Hi Limit may be tripped. The reset button is located on the back side of the control box. Locate this button and press it in. If it is tripped, there will be a click when it is pressed. This will have… Read more »

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CTO Series – Burner Blower Blowing

If the burner blower is blowing, the following sounds should be heard. After about a 40 seconds after the burner blower starts, the gas valve should click and the igniter should buzz for a few seconds. If you don’t hear either of these sounds, the ignition module may be failing. The two yellow wires plug… Read more »

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CTO Series – Flame Lights But Goes Out After A Short Time

A Flame Sensor electrode is located inside the burner tube. This is a safety device that allows the gas to stay on only if the flame sensor detects the heat from the flame. This flame sensor is located at the bottom of the burner tube. This flame sensor is in the inside of the burner… Read more »

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Racks Uneven or Out of Level

In the event the racks get uneven or out of parallel, they can be reset so they are level again. The spoke arms are held in place by a keyless bushing called a transtorque. This is a two-piece assembly that creates the friction to hold the spoke arm tight to the shaft. Using a big… Read more »

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EL Series – Hi Limit Location

If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at… Read more »

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SS Series – Hi Limit Location

If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at… Read more »

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SSJ Series – Hi Limit Location

If the gas burner stops burning, there is a chance that the HI LIMIT safety switch may be tripped. To reset the HI LIMIT press the red button one time. This may reset the burner. The HI LIMIT is set to trip at around 350 degrees but other factors could cause it to trip at… Read more »

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Flue Pipe Plugged

Burner won’t stay on or making “poofing” sounds. If the burner shuts off after a minute or so, or is making poofing sounds, try opening the fire box door and starting the burner again. If the burner stays on and does not make poofing sounds, the flue pipe or the flue cap may be plugged.… Read more »

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Cook Times Running Long

When cook times start running long, the cause is normally one of two reasons. Convection Fan Inspect and clean the convection fan blades. Dirty fan blades do not circulate the heat and smoke inside the cooking chamber. Make sure the fan motors are running. Flue Pipes If the flue pipe and or rain cap is… Read more »

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Burner Will Not Light

There are a number of problems that can cause the burner to fail to light. Following is a list of things to check: 1. Make sure the switches are turned ON, the doors are closed, and all the valves for the gas supply are turned ON. 2. When the thermostat knob is set to a… Read more »

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