Customizable Smokers are here! We've added a few of our most popular models for sale directly here on the website! Check out a CTO, CTO-DW, CTO-TQ or the small but mighty Ultra Que today!

$7.99 Flat Rate Shipping Available on Pro Shop orders of $150 or More!
*Some Exclusions may apply*

You can now create a Shopify account via OleHickoryPits.com that can be used for any Shopify storefront. To qualify for tax exemption status, you must be signed into a Shopify account and provide us with a sales tax exemption certificate.

Orders placed after 12PM CST may require additional processing time.

Shipping policy

Shipping Policy


Thank you for visiting and shopping at OleHickoryPits.com. Following are the terms and conditions that constitute our shipping policy.

 

Domestic Shipping Policy

Includes continental U.S., Alaska, Hawaii, and U.S. Territories.


Shipment Processing Time

We currently fulfill all web orders directly from our own facility using our dedicated staff. We do not utilize third-party logistics (3PL) warehousing or drop shipping for our website orders.
Orders are shipped Monday - Friday excluding Holidays. Processing time to shipping is currently the same day if order is placed before 12:00 PM CST. Orders placed after 12:00 PM CST generally ship the next business day, provided all items are in stock.

 

Shipping Rates


Shipping costs are rated using an API from UPS / FedEx / USPS in real time


Free Shipping

Place an order of $150 or more (except for excluded items as noted on the product page), and we'll ship it via Economy Mail free of charge.

We reserve the right to change or discontinue free shipping at any time.
Guidelines:
• Shipping costs or any applicable taxes are not included in the $150 total.
• This offer remains valid even if we are unable to fill your entire order.
• Only orders sent via Economy Mail within the Continental United States are eligible for this special offer (this excludes Alaska, Hawaii and the United States outlying territories). This offer does not apply to orders placed with Standard Ground, 3 Day Express, Next Day Air, 2nd Day Air, International Standard, International Expedited, or International Express.
• Free and flat-rate shipping applies only to orders placed via our website at OleHickoryPits.com.
• Orders will be shipped when all available items have been gathered. In-stock items will not be shipped
individually.

Shipment Confirmation & Order Tracking

Shipping confirmation emails may be sent from our ERP system, directly from our web store, or via our API rating software. The timing of these emails will correspond to the completion of specific steps within our shipping process.

Damages

If you received your order damaged, please save all packaging materials and damaged goods and contact Ole Hickory Pits at 1-800-223-9667.

International Shipping Policy

We do not offer international shipping directly from our web store. International shipments must be placed with one of our sales or service representatives and all shipping charges, including all applicable duties and taxes are to be paid by the customer.

For immediate assistance with any questions, concerns, or support needs, our dedicated team is available to help you directly by phone. Please call us at 800-223-9667 during our normal business hours. Our phone lines are staffed by knowledgeable representatives ready to provide you with the most direct and efficient service.

Alternatively, you can reach us via email at Main@olehickorypits.com. We understand that email offers a convenient way to communicate, and we are committed to responding to all inquiries in a timely manner. We diligently monitor our inbox throughout the day to ensure your messages are received and addressed as quickly as possible.

We strive to provide prompt responses to all communications, whether by phone or email. However, due to varying inquiry volumes, there may be instances where an immediate response is not feasible, particularly outside of peak hours or during holidays. In such cases, if you do not receive an immediate reply to your initial contact, we kindly request that you follow up through your preferred communication channel listed above. This ensures that your inquiry remains a priority and helps us to reconnect with you as efficiently as possible. Your satisfaction is important to us, and we appreciate
your patience and cooperation.

Please note that we cannot be held responsible for any shipping delays caused by the carrier. We appreciate your patience and understanding in such situations.

Rev 8/13/25