Customizable Smokers are here! We've added a few of our most popular models for sale directly here on the website! Check out a CTO, CTO-DW, CTO-TQ or the small but mighty Ultra Que today!

$7.99 Flat Rate Shipping Available on Pro Shop orders of $150 or More!
*Some Exclusions may apply*

You can now create a Shopify account via OleHickoryPits.com that can be used for any Shopify storefront. To qualify for tax exemption status, you must be signed into a Shopify account and provide us with a sales tax exemption certificate.

Orders placed after 12PM CST may require additional processing time.

Refund policy

Non-Smoker Returns: Thank you for your business. Ole Hickory Pits is deeply committed to providing high-quality service to our customers. We sincerely apologize if the product that you received does not meet your expectations.

Merchandise will be accepted for credit up to 60 days after original invoice date. All credits will be applied toward your account. Returns will be accepted for inspection or credit with authorization. Request for return of merchandise must include reason, description, quantity, invoice number, and date of invoice covering shipments. Please call 1-800-223-9667 and ask for the Service Dept. to receive authorization. Upon approval of return, please re-package and ship to Ole Hickory Pits, 4077 Nash Road, Scott City, MO 63780. If the part is under warranty or the part is defective, a prepaid return label will be sent to you. Simply call the toll-free number printed on the return label to schedule a pick-up of the return merchandise or drop off at a UPS store.

Upon receipt of the package, a full sales price credit will be issued for defective products. Non-defective items (complete, unused and in new condition) will be assessed a 20% re-stocking fee at the discretion of the Service Manager. Custom ordered products may not be returned except for defective workmanship and request for return authorization must be made within 2 weeks from date of invoice.

We wish to address any issues that may have led to your return as best as we can. Our support team is ready to assist in part selections or to answer any questions that may help you get exactly what you need.

Smoker Returns:

We want you to love your purchase, and we’re here to help if something isn’t quite right. If you need to return your unit, we’re happy to accept returns on items that are in new, unused condition.

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To ensure a safe trip back to us, the unit must be properly crated, and customers are responsible for arranging and covering return shipping. Once your return is received and inspected, a 15% restocking fee will be applied to help cover handling and processing.

Units that have been used or show signs of wear can’t be accepted for return, so please make sure everything is in original condition before shipping.

If you have any questions about the return process, our team is always here to help.


Rev 2/12/2026