Refund policy

Non-Smoker Returns:

Thank you for your business. Ole Hickory Pits is deeply committed to providing high-quality service to our customers. We sincerely apologize if the product that you received does not meet your expectations.

Merchandise will be accepted for credit up to 60 days after original invoice date. All credits will be applied toward your account. Returns will be accepted for inspection or credit with authorization. Request for return of merchandise must include reason, description, quantity, invoice number, and date of invoice covering shipments. Please call 1-800-223-9667 and ask for the Service Dept. to receive authorization. Upon approval of return, please re-package and ship to Ole Hickory Pits, 4077 Nash Road, Scott City, MO 63780. If the part is under warranty or the part is defective, a prepaid return label will be sent to you. Simply call the toll-free number printed on the return label to schedule a pick-up of the return merchandise or drop off at a UPS store.

Upon receipt of the package, a full sales price credit will be issued for defective products. Non-defective items (complete, unused and in new condition) will be assessed a 20% re-stocking fee at the discretion of the Service Manager. Custom ordered products may not be returned except for defective workmanship and request for return authorization must be made within 2 weeks from date of invoice.

We wish to address any issues that may have led to your return as best as we can. Our support team is ready to assist in part selections or to answer any questions that may help you get exactly what you need.