Customer Service - Page 5 of 7

As the manufacturer of the Ole Hickory Pits smokers, the recommended materials for constructing the 4″ or 6″ flue pipe, as well as the 10″ diameter smoke evacuator and should comply with local building and fire safety codes, and at the minimum should be made of 16-gauge steel, single wall, with fire wrap insulation applied... Read more »

Venting Materials

Category:

The image below is of a grease nipple fitting. As per the user manual you should grease the bearings bi-weekly. The grease nipples are located on the front of the smoker near the top corners of the doors.

Bearing Greasing

Category:

Caution: Make sure the power cord is unplugged and be careful not to get your fingers caught in the belt. If the belt between the drive motor and the gear reducer needs to be replaced this can be done by hand and generally does not require any tools. The belt size is a 4L320 for... Read more »

Belt Replacement

Category:

It is very important to inspect and clean, if necessary, the air inlet on the combustion air blower for the gas burner. The combustion air blower adds the air with the gas to create a clean, efficient flame. If the air inlet becomes clogged with dirt or if creosote accumulates on the blower impeller behind... Read more »

Burner Inspection Every 3 Months

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If the door closer roller does not lock back into position when the door is opened, the loop above the door that the roller goes into may be sprung up too far. To make the adjustment, open the door and lock the roller back into cocked position and bend the loop down until the roller... Read more »

Door Closer Adjustment

Category:

To tighten the drive chain, you will want to use a 9/16th wrench and loosen the 4 nuts as pictured below. Once they are loosened, let the weight of the motor put tension on the chain and then tighten the nuts back.

How to Tighten the Drive Chain

Category:

There are a number of problems that can cause the burner to fail to light. Following is a list of things to check: 1. Make sure the switches are turned ON, the doors are closed, and all the valves for the gas supply are turned ON. 2. When the thermostat knob is set to a... Read more »

Burner Will Not Light

Category:

When cook times start running long, the cause is normally one of two reasons. Convection Fan Inspect and clean the convection fan blades. Dirty fan blades do not circulate the heat and smoke inside the cooking chamber. Make sure the fan motors are running. Flue Pipes If the flue pipe and or rain cap is... Read more »

Cook Times Running Long

Category:

Burner won’t stay on or making “poofing” sounds. If the burner shuts off after a minute or so, or is making poofing sounds, try opening the fire box door and starting the burner again. If the burner stays on and does not make poofing sounds, the flue pipe or the flue cap may be plugged.... Read more »

Flue Pipe Plugged

Category:

Archives: Customer Service

Venting Materials

The image below is of a grease nipple fitting. As per the user manual you should grease the bearings bi-weekly. The grease nipples are located on the front of the smoker near the top corners of the doors.

Bearing Greasing

Caution: Make sure the power cord is unplugged and be careful not to get your fingers caught in the belt. If the belt between the drive motor and the gear reducer needs to be replaced this can be done by hand and generally does not require any tools. The belt size is a 4L320 for... Read more »

Belt Replacement

Burner Inspection Every 3 Months

If the door closer roller does not lock back into position when the door is opened, the loop above the door that the roller goes into may be sprung up too far. To make the adjustment, open the door and lock the roller back into cocked position and bend the loop down until the roller... Read more »

Door Closer Adjustment

To tighten the drive chain, you will want to use a 9/16th wrench and loosen the 4 nuts as pictured below. Once they are loosened, let the weight of the motor put tension on the chain and then tighten the nuts back.

How to Tighten the Drive Chain

There are a number of problems that can cause the burner to fail to light. Following is a list of things to check: 1. Make sure the switches are turned ON, the doors are closed, and all the valves for the gas supply are turned ON. 2. When the thermostat knob is set to a... Read more »

Burner Will Not Light

Cook Times Running Long

Flue Pipe Plugged

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800-223-9667

Archives: Customer Service

The image below is of a grease nipple fitting. As per the user manual you should grease the bearings bi-weekly. The grease nipples are located on the front of the smoker near the top corners of the doors.

Caution: Make sure the power cord is unplugged and be careful not to get your fingers caught in the belt. If the belt between the drive motor and the gear reducer needs to be replaced this can be done by hand and generally does not require any tools. The belt size is a 4L320 for... Read more »

If the door closer roller does not lock back into position when the door is opened, the loop above the door that the roller goes into may be sprung up too far. To make the adjustment, open the door and lock the roller back into cocked position and bend the loop down until the roller... Read more »

To tighten the drive chain, you will want to use a 9/16th wrench and loosen the 4 nuts as pictured below. Once they are loosened, let the weight of the motor put tension on the chain and then tighten the nuts back.

There are a number of problems that can cause the burner to fail to light. Following is a list of things to check: 1. Make sure the switches are turned ON, the doors are closed, and all the valves for the gas supply are turned ON. 2. When the thermostat knob is set to a... Read more »

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